Sample Job- Product Manager
Overview
Cortex is an integrated SIS and LMS that can create personalized learning progressions for students that allow students to own their own data and drive their own learning. The Product Manager will quickly gain a deep knowledge of the Cortex product. We are looking for an experienced, innovative, and hands-on Product Leader who can coordinate simultaneous efforts across our development team as well as put in place policies and processes which drive the quality of the software and support. The ideal candidate will have experience managing teams in startup environments as well as within more established companies, someone who can wear multiple hats and be strategic and tactical. The ideal candidate is able to manage multiple priorities, prioritize the customer, be focused on new feature development, and be an active participant in the leadership of the future of the product.
Responsibilities:
Develop and implement community outreach strategy for Cortex platform;
Be a primary contact for communicating Cortex platform policies, onboarding/trainings and tier 1 support.
Acting as the primary support agent, provide functional support within the Cortex ticketing system, Jira.
Facilitate successful training and onboarding for new Cortex users through planning, coordinating schedules, and communication.
Manage all Demo scheduling, on-boarding calls, and follow up communication as needed
Continue to build tools and items for the Cortex Community website through the creation of quick tutorials, in-line help, version release information, and curated discussions.
Manage Cortex contacts, accounts, and status through Salesforce on an ongoing basis
Lead the team who is dedicated to working on the creation, development, deployment of Cortex content resources.
Build, maintain, and develop student/teacher consumables within Cortex in the areas of 1) Professional Development 2) Social Emotional Learning 3) Project Based Learning 4) Digital Literacy Curriculum
Establish an understanding of the multifaceted world of education technology to be utilized in adjunction to communication responsibilities
Requirements/Qualifications:
Bachelor’s or Master’s degree preferred
3+ years’ experience in project/program management
Previous experience in a product team and in product development
Understanding of the K-12 environment, and education technology domain is preferred
Ability to cultivate and build a brand and market presence for Cortex;
Ability to actively listen to customers about concerns or issues that arise and develop solutions to the issues;
Ability to show versatility and resourcefulness when problem-solving; develop solutions to a variety of issues
Strong interpersonal skills;
Ability to effectively communicate with team members to derive problems and determine needs;
Ability to organize priorities based on deadlines and the importance of tasks;
Manage time efficiently while working on several different tasks at once;
Demonstrated commitment to InnovateEDU’s mission;
Ability to multi-task and balance detailed steps with the strategy to ensure successful and timely project completion